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RANT / IPS, there are complete idiots there,
« on: May 16, 2008, 04:32:37 PM »
..well I wanted to just simply change the adres of the internet/telephone-connection to another adres. So, I just simply called the company. Into just a few days, I got three!!! different kinds of internet/telephone subscriptions form different brands from desame company, a television subscription and a simple telephone line connection or something. The day after that my old subcription was cancelled?
All of the subcriptions had to be cancelled within 10 days or it would cost money. So I called again(I mis-used the control of a phone at my internship, becouse the number from the ISP was also a paynumber )
I had conversations with different people that say completely different things.
One says the old subcription has been cancelled becouse that 'type' of subcription isn't anymore being offered and that way ,also not be able to be moved.Problem is that the contract just says else, moving is no problem.
Another one says that it is no problem, and puts the other adres into the computer.
For the multiple subcribtions.
One says the different subcriptions are needed becouse the one is for the telephone and the other for internet or for anything else, I gues it is a little strange when there are three subcriptions that all say internet/telephone, one for television(I can't even receive digital television at this place!) and a telephone subription.
And as a anwser you say there all needed??, can't you even lie good.(You're really in yourself thinking would they be serious, they sound like they really believe it)
A week later I have gotten cancels of the internet/telephone and telephone sucriptions, for the television there was a device needed, after not accepting the device, that was also cancelled.
Shortly after that I got a lette from the old subcription, in it there stood that it was reinstated on the old? adres.
Multiple calls further, the callcenter-people say it will go well, and if I understand good make a ticket, so that someone else does it. Ofcource nothing happens.
One time I had to be near the callcenter-building/IPS, so I walked in, I really thought I could go fill in a paper somewhere or that there was somebody where I could let the moving of the internet line do, atleast in the way that I could seriously blame someone if it went wrong. The callcenter just fills in a ticket, even if there wrong they still can blame the ones who work corrosponding the tickets, they don't know them but they just are a door further.
After some arguing, I finally left the building with the advice of the gatekeeper, who silent said the name of a competitor, sad indeed.
When I called for a last time I got the information the old subription was already cancelled, did I do this?. Anyway good enough, lets get another.
Finally, I went to another competitor. It took way too long, too much time, with the last one.
I got it pretty soon working with the new ISP, and like you see it works.
A few days ago I just got a bill from the old ISP for the old subcription, to let feel the stupitity. The month before I wasn't getting a bill, I thought cancelled. The number I had there is indeed now with the other ISP. There is something completely going wrong out there.
Right now I am sending mails to the old ISP, about it. With the telephone calls you don't have much proof. The mails are funnier, from some responses you can really, well cry. They seriously try to get a mail away as fast as possible.
All of the subcriptions had to be cancelled within 10 days or it would cost money. So I called again(I mis-used the control of a phone at my internship, becouse the number from the ISP was also a paynumber )
I had conversations with different people that say completely different things.
One says the old subcription has been cancelled becouse that 'type' of subcription isn't anymore being offered and that way ,also not be able to be moved.Problem is that the contract just says else, moving is no problem.
Another one says that it is no problem, and puts the other adres into the computer.
For the multiple subcribtions.
One says the different subcriptions are needed becouse the one is for the telephone and the other for internet or for anything else, I gues it is a little strange when there are three subcriptions that all say internet/telephone, one for television(I can't even receive digital television at this place!) and a telephone subription.
And as a anwser you say there all needed??, can't you even lie good.(You're really in yourself thinking would they be serious, they sound like they really believe it)
A week later I have gotten cancels of the internet/telephone and telephone sucriptions, for the television there was a device needed, after not accepting the device, that was also cancelled.
Shortly after that I got a lette from the old subcription, in it there stood that it was reinstated on the old? adres.
Multiple calls further, the callcenter-people say it will go well, and if I understand good make a ticket, so that someone else does it. Ofcource nothing happens.
One time I had to be near the callcenter-building/IPS, so I walked in, I really thought I could go fill in a paper somewhere or that there was somebody where I could let the moving of the internet line do, atleast in the way that I could seriously blame someone if it went wrong. The callcenter just fills in a ticket, even if there wrong they still can blame the ones who work corrosponding the tickets, they don't know them but they just are a door further.
After some arguing, I finally left the building with the advice of the gatekeeper, who silent said the name of a competitor, sad indeed.
When I called for a last time I got the information the old subription was already cancelled, did I do this?. Anyway good enough, lets get another.
Finally, I went to another competitor. It took way too long, too much time, with the last one.
I got it pretty soon working with the new ISP, and like you see it works.
A few days ago I just got a bill from the old ISP for the old subcription, to let feel the stupitity. The month before I wasn't getting a bill, I thought cancelled. The number I had there is indeed now with the other ISP. There is something completely going wrong out there.
Right now I am sending mails to the old ISP, about it. With the telephone calls you don't have much proof. The mails are funnier, from some responses you can really, well cry. They seriously try to get a mail away as fast as possible.